Electromega is looking for competent and passionate team players

We are committed to maintain the highest standards in new technologies, which allows us to implement long-term solutions to our clients. The products that Electromega makes and distributes stand out in the industry because of their superior quality. Our workplace encourages and fosters initiative and personal and professional development.

Please send us your CV today, as we are continually seeking talented candidates for our team. We are searching for team players who are keen about learning, excelling and surpassing themselves. We offer a professional and open work environment. We encourage apprenticeship among our employees, as well as ongoing training that allows our employees to always be on the cusp of the latest technologies in the industry. When you join our team, we commit ourselves to helping you move forward along your career path while conforming to the highest quality standards that we follow. By applying today, you may qualify to be pre-selected even before a job has been posted.

We are currently seeking a qualified Customer Service Representative for our location in Quebec. Reporting to the Vice President of Operations, the Technical Customer Service Representative is mandated to support account managers, coordinate orders and respond to customer requests.

Responsibilities:

Sales Activities:

  • Respond to customer requests

  • Follow up on customer requests

  • Act as support for account managers

  • Build and maintain a strong relationship with all stakeholders related to different accounts to maximize business opportunities

Customer Service / Follow-up:

  • Process customer orders

  • Follow up of orders (make sure to get drawings and tenders / customers project-related quotations and obtain their approval)

  • Contact the customer to obtain all necessary information

  • Process RMAs while making sure to keep the customer informed of developmentsp>
  • Work with the Purchasing Department to evaluate the shipping time

  • Keep the client file up to date with any modifications that could change the initial order and notify those concerned who may be affected by this change

Quotes / Tenders:

  • Identify and master the customer’s needs

  • Produce tenders / quotations

  • Respect the requirements of the specifications and industry standards

  • Make comparisons with previous projects to ensure they are competitive

Administration:

  • Open files and ensure all control-related documentation

  • Other related tasks in customer service

  • Work as a team with the estimator and the technical advisor

Education:

College diploma DEC or AEC in a technical field (electronics / electricity)

Experience:
  • Experience 3 to 5 years in a related field

  • Experience with customer service

Skills:
  • French (spoken and written) necessary English (spoken and written) Advanced

  • Show initiative and autonomy in performing tasks

  • Detail oriented, attention to detail

  • Good organizational and planning

  • Ability to interact professionally and courteously with customers

  • Good stress management

  • Strong desire to work in an environment focused on customer service

  • Ability to perform a variety of administrative and clerical tasks

  • Ability to manage priorities and tight deadlines

  • Ability to communicate effectively at all levels

  • Patience and diplomacy

  • Good understanding of technical concepts

  • Teamwork

  • Experience and efficiency with Microsoft Office Programs especially Excel

  • Knowledge ACT software an asset

If you are the person we are seeking, please email your CV to: emploi@electromega.com ou or mail it to:

Électromega Ltd- Human Resources Department - 105, avenue Liberté Candiac, (QC) J5R 3X8

This is the perfect time to join the team of Electromega! As Canada's leader in innovative technology, we are looking for dynamic and ambitious candidates, who are not afraid to work in a team environment that moves quickly. You will enjoy a competitive compensation and benefits, as well as a comprehensive insurance plan. A mentoring and training program is offered to selected candidates. We thank all those who apply however we will communicate only with those selected for an interview.

We are currently seeking a qualified Electronic Service Technician for our location in Candiac-Quebec. Reporting to the Service Director based in Quebec, your role would be to perform any combination of tasks to assemble electronic components, products or systems.

Location:

Candiac, Quebec. Electromega warehouse and at various outdoor sites.

Remuneration:

According to candidate’s experience and skills

Mandatory:

Valid driver’s license

Responsibilities and qualifications:

  • Respond to service calls-technical support, on-site service support, and phone support

  • Meet customers to solve their technical problems

  • Perform on-site commissioning, modifications, configuration and training as needed

  • Inspect and test electronic equipment, components and assemblies using multimeters, circuit testers , oscilloscopes and other electronic test instruments, tools and equipment

  • Complete work orders, test and maintenance reports

  • Certification/diploma or degree in Electronic discipline

  • 4 years or more of relevant experience

  • Must have a valid driver’s license and available to work outside Ontario as this role requires significant travel

  • Effective writing abilities, excellent oral communication, interpersonal, organizational and presentation skills

  • Must have good PC skills and experience with MS Office

  • Capable of superior troubleshooting

  • Familiar with network technologies such as TCP/IP

  • Cisco Certification would be an asset

  • Able to work independently as well as part of a team

  • Bilingual English and French

Full training will be provided to the chosen candidate

If you are the person we are seeking, please email your CV to: emploi@electromega.com ou or mail it to:

Électromega Ltd- Human Resources Department - 105, avenue Liberté Candiac, (QC) J5R 3X8

We thank all potential candidates who apply; however, we will only communicate with those selected for an interview

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